Refund policy

Return and Refund Policy

Lightweight Items:

  • Eligible for Return/Exchange: Lightweight items such as artifacts, vases, and bookends are eligible for returns and exchanges.
  • Return Shipping: Customers are responsible for return shipping costs. Free return shipping is not available.
  • Return Conditions: To be eligible for a return, your item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
  • Non-Returnable Items: We cannot accept returns on sale items or gift cards.

Heavyweight Furniture Items:

  • No Returns: We do not accept returns for heavyweight furniture items such as dining tables, dining chairs, console tables, side tables, and center tables etc.
  • Shipping Charges: Shipping charges apply for heavyweight furniture items.

Ordering Caution:

  • Online Orders: Ordering furniture based solely on photographs and written specifications can be misleading. Customers who choose to order without physically experiencing the furniture do so at their own risk. Laboro cannot be held responsible for mismatches in expectations.

Customer Responsibility:

  • Order Terms: Customers are required to carefully review all product specifications and terms before placing an order. For any queries or confusion about a product, please contact our customer care team for clarifications prior to ordering.
  • Exceptional Returns: Orders once delivered cannot be returned, except in rare cases at the discretion of Laboro. In such instances, customers must arrange for return shipping through a tier-1 courier service, ensuring the product is securely packed in its original box. Refunds will be processed only after the product is received back at our warehouse in good condition. Deductions may apply for damages during return transit due to improper packing or inappropriate transport methods.

Non-Returnable Circumstances:

  • Color and Finish: Goods cannot be returned due to variations in color, shade, polish, fabric, stitching, or finish compared to photographs. Differences may occur due to lighting conditions and screen settings.
  • Dimension Tolerance: Manufacturing processes may result in slight deviations (up to 1-2 inches) in dimensions, which are within tolerance limits and not considered defects.
  • Measurement Concerns: Customers with strict dimension requirements are encouraged to seek physical product inspection before ordering.

Exchange Assurance:

  • 7-Day Policy: If your purchase doesn't meet your expectations, contact us within 7 days for an exchange or a credit note. The customer must cover the return shipping costs.
  • Process: The fastest way to get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Order Cancellations:

  • Before Shipment: Orders canceled before shipping will be refunded, excluding a 3% payment gateway fee. Refunds will be processed to the customer's bank account after providing the necessary details.

Damages and Issues:

  • Inspection: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Partial Shipments:

  • Reporting Issues: If you receive a partial order or an empty package, report it within 24 hours of delivery.
  • Investigation Process:
    • Do not use the item in question.
    • Provide a brief description and images of the item, package, and any other relevant boxes.
    • Refunds are processed after the investigation and once the return clears our quality inspection.
    • Keep all packaging until the return process is complete.
  • Non-Refundable Conditions: Refunds may not be issued if:
    • Insufficient information or images are provided.
    • The item has been used.
    • The item fails quality inspection.
    • The item is damaged upon receipt of the return.

Refunds:

  • Notification: We will notify you once we’ve received and inspected your return and let you know if the refund was approved.
  • Processing Time: If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.
  • Follow-Up: If more than 7 business days have passed since we’ve approved your return, please contact us at +917069400030 or care@laboro.in.

At Laboro, we are committed to providing an exceptional shopping experience. For any questions or assistance, please reach out to our dedicated customer service team.